Privacy Policy

Privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Privacy at a Glance

Secure Data

Your information is encrypted and securely stored

No Selling

We never sell your personal data to third parties

Your Control

You can update or delete your data anytime

1. Information We Collect

Personal Information

When you interact with our services, we may collect

  • Name and contact information: (email, phone number)

  • Professional details such as department, role, and years of service. 

  • Account Credentials and Preferences 

  • Payment Information for Premium Services 

  • Communication records and support interactions. 

Automatically Collected Information

  • Device information such as IP address, browser type, and operating system

  • Usage data (such as pages visited, time spent, and interactions). 

  • Cookies and similar tracking technologies. 

  • Location information, (general geographic area). 

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our leadership training services. 

  • Send newsletters, updates, and educational content. 

  • Process payments and manage subscriptions. 

  • Respond to your questions and provide customer support. 

  • Personalize your experience and recommendations. 

  • Analyze usage patterns to improve our platform. 

  • Comply with legal obligations and protect our rights. 

  • Send marketing communications (with your consent). 

3. Information Sharing and Disclosure

We Do Not Sell Your Data

FLAME Leadership Institute does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these specific circumstances:

  • Service Providers: Trusted partners who help us operate our platform (payment processors, email services, hosting providers) 

  • Legal Requirements: When required by law, court order, or government regulation.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business

  • Safety and Security: To protect the rights, safety, and security of our users and the public.

  • With Your Consent: When you explicitly agree to share information with third parties.

FLAME

Fire Leadership & Management Excellence

Empowering the next generation of fire service leaders through comprehensive mentorship and education.

2025 FLAME - Fire Leadership and Management Excellence. All rights reserved.